“I called and spoke to Phillip about a burnt smell and smoke being emitted from the engine compartment of my 2013 328i a couple of weeks ago.

Initially I was planning to schedule an appointment to bring the car in but after describing the symptoms to Phillip he suggested that I bring the car by so he can take a look to see how serious it was then go from there. I brought the car over to B and B Autohaus and Phillip initially did a visual and smell check on the vehicle then suggest that I leave the car there and they will look into further once they finish up the other jobs in the shop.

The next day, Phillip called me, and to my relief, informed me that the issue was not so serious: I was missing a cap to a valve stem, releasing a small amount of oil on to the hot parts of the engine; hence the smoke and burnt smell.

They replaced the cap to that valve stem and cleaned up the oil around the surrounding area.
I asked Phillip how much it would cost and he informed me it was such an easy job that he would feel bad charging me for it but suggested that I perform a brake fluid flush, which was due anyway, and that he would include the work performed on the same bill. I happily obliged. =)

I am very glad to have brought my car here and will not hesitate to refer my fellow Beemer owners to this shop. I appreciate that they did not make a mountain out of a molehill or over promise me anything (did not make any definitive statements during the preliminary diagnosis, was upfront about when they can further work on the car). I left feeling that the car was in good hands and that I was treated fairly and honestly. As a customer that is very important to me.
A+ business integrity!”

“So I hit a raccoon driving out in the country.... in my F30 BMW 328i. (Some a-hole was tailgating me and flashing his lights on a windy 2-lane road so I couldn’t avoid or stop for the poor little guy)....

One of my fog lights was knocked out of its casing and back into my bumper. In addition to this someone had stolen my tow hitch cover on my rear bumper. I’m still under maintenance and mechanical warranty via BMW/BMW San Diego, but those warranties don’t cover this kind of stuff, so what was I to do????

Luckily for me, my brother is a highly educated and successful mechanical engineer (Masters from UCSD etc). He thoroughly researches every major company he utilizes. He recommended B & B Autohaus to me because they have always treated him well, taken good care of his 330, and are pretty honest and forthcoming. They even refunded him $1000 for something and let my Dad pick it up for him since he had since taken a job up in SF. Can you imagine most garages doing that? Honestly? No hassles, no hesitation.

I called for a quote and they gave me a GREAT price in comparison to the dealership. When I showed up they fixed my issues in less than an hour AND charged me $40-50 less than the original quote. Also, the guys working there were really nice and polite. There’s a big screen tv, comfy lounge chairs to wait in, desks so you can do homework or whatever, and a stocked keurig bar.

Pricing is fair, people are nice.... good choice of place. The only thing is this is a mechanical repair shop (they can order parts for you) but not auto body, although they can make a recommendation to a body shop. ”

“PHILIP is amazing! He’s my go to person anytime I need something done to my car. Him and his team are awesome, but I always ask for him! They’re super nice, affordable and they have great customer service which is everything! If you drive a BMW, come to this shop and stay away from the dealers!
Thanks Phil, your honesty and amazing work is much appreciated!”

“I stand by giving this place 5-stars and would give more if I could! Have gone back twice and they are absolutely phenomenal!

I thought getting my 100k service was going to cost me an arm and a leg and maybe some other body parts, but the price here was extremely affordable — especially for the quality of work and customer service they provide.

A few days ago I noticed my cigarette lighter stopped working and since they are down the street, I decided to call them on a Saturday on my way to lunch to see if they sell fuses. They don’t, but told me to come on in so they could take a look at it — not only did they see me right away (I was literally 2 minutes away), they replaced the fuse for me in no time and no charge (so quick, I made it on time to lunch)!

Again, customer service is GREAT! Both Phillip and the gentleman up front have been absolutely wonderful to me and my car — this means a lot to me since I frequently move around and it’s hard to find an auto shop you can really trust. These guys have gotten my trust and I HIGHLY RECOMMEND!”

“These guys rock! I needed to get in ASAP for an oil change for my Z4, as well as needed to have my A/C taken out of Transport Mode/do a reset - and I needed to get this done before the new buyers arrived the next day.

The stealership wanted $165 just for a diagnostic test - even though I told them it was the Transport Mode that was causing the A/C issue, then they wanted an additional $146 for an oil change - hence why dealerships earn their nickname “stealership”!

When the stealership was too high on crack at those prices, I called a couple of smaller mechanic shops, before landing on B&B - and this one small shop wanted to rip me off - at $145 for an oil change, $80 to take my car out of transport mode, and then an additional $45 for his his hourly rate - what scum!

Anyway, these guys at B&B not only did what needed to be done to my car at a fraction of the cost ($75 total, out the door), but they were also able to get me in the next day. A group of friendly professional guys, I met Philip one of the owners whom I enjoyed talking Z4’s with - these guys actually seem to like their jobs, and they run an honest shop - also their shop is really clean, and modern not grungy/dirty at all.

Needless to say, I am getting another BMW, and I have already decided that NO one other than these guys at B&B, will ever touch my BMW’s from here on out! Yep, that is how impressed I was with their mechanical service, their honesty/reasonable prices as well as their customer service. :)”

“I have been here for service a few times and I think it’s time to give them appreciation and credit.

I have dealt with Daniel, Michael and Phillip for quotes and estimates regarding the service and maintenance of my 3 series. They have always been upfront and honest with the cost or possible cost of the work to be done. In all the times I’ve been here, they have been exactly where they quoted me after the job was completed.

The office and customer waiting area are clean and professionally decorated. They provide complimentary Keurig and water. There are desk spaces with charging stations for those that need to get some work done while waiting. There is a giant screen tv and comfortable seating. Reading materials will keep you entertained for hours. Restroom is clean and well maintained.

The quality of the service is equal to, if not better than the dealership. The lower cost alone is a great reason to come here but they back it up with great work. They always finish when they say it will be finished which is great for people like me that have a tight schedule to manage.

I recommend B and B Autohaus and will continue to give them my business. They are honest, courteous and provide excellent service. See for yourself.”